- Cape Winelands
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality
- Reference: 2183962
Vacancy Details
Employer: Hotel and Catering Personnel
You will excel in this role if you are an efficient, solutions driven individual, who enjoys fast paced and constantly changing challenges. With a passion for exceptional service whilst maintaining a high degree of operational delivery, no problem is too much trouble in your environment.
Experience and skills:
• Minimum of 3 years Duty Manager or Assistant Hotel Management experience
• Previous 5* Hotel experience would be advantageous
• Computer skills including proficiency in the use of Protel and MS office, including e-mail and internet.
• Process excellence and service delivery
• Sustainable quality and attention to detail
• Innovation for results
• Initiative and change agent
• Teamwork, cross organisational collaboration and building high performance teams
• Managing uncertainty (ambiguity) and adaptability
Main Responsibilities:
• Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback
• Deal with and or escalate guest challenges/complaints
• Monitor guest feedback received on check-out and digital platforms and drive feedback via social media platforms
• Ensure that all guest facing teams maintain a professional and polished look by adhering to the company dress code
• Enforce a zero-tolerance disciplinary code
• Work closely with Finance and Reservations teams
• Drive Guest feedback to the relevant teams and follow up/schedule training on challenging feedback
• Communicate occupancy changes to all departments
• Training on Front Office Procedures / SOP’s
• Driving PIT check procedure (Pre/In/Post) and manage guest profiles and preferences obtained through central reservations upon check-in/out
• Manage the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.)
• Manage O-status (zero balance) and Management Accounts, the stationary and Front Office budgets
• Minimize waste and control resources within your department
• Managing the Front Office floats (reception and “Forex”)
• Ensure, enforce and maintain Health and Safety standards
Candidate Requirements
Inherent Requirements
• Grade 12- Matric Certificate
• Tertiary qualification in Hospitality or Hotel Management
• Valid Driver’s license
• Ability to work shifts including night shift.
• Personal and professional integrity of the highest standard
• Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
• Preference will be given to candidates from Franschhoek and neighbouring areas
2 people have applied for this job. 1190 people have viewed this job.
About Hotel and Catering Personnel
Since its founding in 1994, Hotel and Catering Personnel have gone from strength to strength. A privately owned company, Hotel and Catering Personnel specialise in the search and recruitment of high caliber personnel for the hospitality industry.
Based in Cape Town, Hotel and Catering Personnel know the demands, the complexities and skills required for the successful, profitable operation and management of a hotel. We understand our client's need for highly accomplished professionals who have what it takes, to run a successful operation.
With a client list that includes some of the finest hotels and a team of dedicated, experienced professionals working in partnership, we aim to provide the best people, product and service in the industry. At Hotel and Catering personnel we're not just committed to solving immediate problems with superior, professional people, we're committed to building long term relationships with our clients.
Similar Jobs
Junior Duty Manager
- Atlantic Seaboard
- Job Type: Permanent
- Posted 16 Aug 2024 | 17 Days left
DUTY MANAGER â HOSPITALITY (STELLENBOSCH)
- Stellenbosch
- Job Type: Permanent
- Posted 20 Sep 2024 | 19 Days left
Food & Beverage Manager – Knysna
- George - Knysna
- Job Type: Permanent
- Posted 19 Sep 2024 | 52 Days left
Internship – Safety & Security
- Cape Town Southern Suburbs
- Job Type: Temporary
- Posted 05 Sep 2024 | 36 Days left
More Jobs at Hotel and Catering Personnel
Admin/Sales
- Cape Town
- Job Type: Temporary
- Posted 25 Sep 2024 | 57 Days left
Chef
- Cape Town
- Job Type: Permanent
- Posted 25 Sep 2024 | 57 Days left
IT Senior Accounts Manager and Server Specialist
- Western Cape
- Job Type: Permanent
- Posted 05 Sep 2024 | 37 Days left
Junior Personal Assistant
- Cape Town
- Job Type: Contract
- Posted 28 Aug 2024 | 29 Days left