·        This individual will be responsible for taking inbound and making outbound calls, responding to emails and otherwise providing technical support to customers

·        Remaining knowledgeable of existing and new products and accessories

·        Providing testing support, product overview and basic technology instructions

·        Responding to warranty inquires, replacements or return requests, and helps refine the warranty process

·        May be called on to assist the shipping department with parts inventory replenishment, packaging and shipping replacement parts

·        Performing product overviews and communicating to the proper department

·        Occasional travel to customer locations and trade events