- Cape Town
- Salary: R7 500.00 - R8 000.00 Per Month
- Job Type: Temporary
- Sectors: Call Centre
- Reference: CPT000085/GW
Vacancy Details
Employer: SA Commercial (Pty) Ltd
- Handle customer service engagements through incoming calls and respond to email queries.
- Manage reservations, special requests, and customer complaints via the website.
- Respond to a defined range of customer queries or inquiries, delivering appropriate and accepted resolutions.
- Proactively escalate any queries to the appropriate channels, ensuring timely handling and resolution.
- Demonstrate urgency in transactions by following standard operating procedures.
- Matric certificate or an equivalent qualification.
- Proficient verbal and written skills.
- Proven experience in customer service.
- Excellent problem-solving skills and attention to detail
- Must be unemployed.
- Opportunity to work within a dynamic environment.
- Competitive salary and benefits package.
- Room for growth and advancement within the company.
- Access to Internship & Learnership opportunities.
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About SA Commercial (Pty) Ltd
South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."
As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of SA Commercial. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.
In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.
We pride ourselves on working in harmony and at the highest level of support with all our Partners.
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