- Polokwane
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality Travel & Tourism
- Reference: 2175520
Vacancy Details
Employer: Bright Placements
- Guest Services and Satisfaction:
- Ensure that all guests receive a warm welcome and that their needs are met throughout their stay.
- Handle guest inquiries, complaints, and requests professionally and efficiently.
- Oversee check-in and check-out procedures, ensuring accuracy and efficiency.
- Monitor guest satisfaction levels through feedback and reviews, making improvements where necessary.
- Operations Management:
- Oversee the day-to-day operations of the guest house, ensuring that all areas are running smoothly.
- Manage housekeeping to ensure rooms are cleaned and maintained to the highest standards.
- Ensure that all public areas, including the garden, lounge, and dining areas, are well-maintained and welcoming.
- Ensure compliance with health, safety, and hygiene regulations.
- Staff Management:
- Recruit, train, and manage guest house staff, ensuring that all employees understand their roles and responsibilities.
- Create and manage staff schedules, ensuring adequate coverage at all times.
- Conduct regular performance reviews and provide coaching or training as needed.
- Foster a positive work environment and promote teamwork and high morale among staff.
- Financial Management:
- Oversee the guest house’s budget, ensuring that all expenses are managed efficiently.
- Monitor occupancy rates, room pricing, and revenue generation to maximize profitability.
- Manage guest house accounts, including processing payments, managing petty cash, and preparing financial reports for the owner or general manager.
- Negotiate with suppliers and manage vendor relationships to ensure value for money.
- Marketing and Sales:
- Develop and implement marketing strategies to promote the guest house and attract new business.
- Manage online presence, including the guest house’s website, social media, and third-party booking platforms.
- Build relationships with local businesses, travel agents, and tour operators to generate referrals and partnerships.
- Plan and execute special promotions, packages, and events to attract guests during low-occupancy periods.
- Facility Maintenance and Management:
- Ensure that all facilities, including guest rooms, common areas, and outdoor spaces, are well-maintained and in good working order.
- Coordinate regular maintenance and repairs, working with contractors and service providers as needed.
- Conduct regular inspections of the property to identify any maintenance needs or areas for improvement.
- Compliance and Standards:
- Ensure that the guest house meets all legal and regulatory requirements, including health and safety standards, fire safety, and local by-laws.
- Maintain the guest house’s 4-star rating by adhering to industry standards and best practices.
- Ensure that all licenses and certifications (e.g., liquor license, health permits) are up to date.
The Guest House Manager is responsible for the overall management and operation of the guest house, ensuring that all guests have a memorable and comfortable stay. The role involves managing the front-of-house operations, supervising staff, maintaining the guest house’s facilities, and ensuring that service standards are met. The manager must be hands-on, customer-focused, and able to maintain the guest house’s 4-star rating through exceptional service and attention to detail.
Key Responsibilities:
Required Skills
- Management: 2 to 3 years
- Duty Manager: 2 to 3 years
Candidate Requirements
- Education:
- Diploma or degree in hospitality management, business administration, or a related field.
- Additional certifications in hospitality or management are an advantage.
- Experience:
- Minimum of 3-5 years of experience in hospitality management, preferably in a guest house, boutique hotel, or similar environment.
- Experience managing a small team and overseeing operations.
- Skills and Competencies:
- Strong leadership and interpersonal skills, with the ability to manage and motivate a team.
- Excellent organizational and multitasking abilities, with strong attention to detail.
- Financial acumen and experience in managing budgets, expenses, and revenue.
- Strong communication skills, both verbal and written, with the ability to interact with guests and staff effectively.
- Proficiency in hospitality management software and Microsoft Office Suite (Word, Excel, Outlook).
- Personal Attributes:
- High level of professionalism and integrity.
- Customer-oriented, with a passion for delivering excellent service.
- Flexible and adaptable, with the ability to handle unexpected challenges.
- Ability to work under pressure and manage multiple priorities.
14 people have applied for this job. 394 people have viewed this job.
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