- Tzaneen
- Salary: Market Related
- Job Type: Permanent
- Sectors: Accounting Admin Hospitality
- Reference: 2175021
Vacancy Details
Employer: Bright Placements
- Administrative Support:
- Provide administrative assistance to the Lodge Manager and department heads, including scheduling meetings, managing calendars, and handling correspondence.
- Maintain accurate records of all lodge activities, including guest bookings, staff schedules, and inventory management.
- Prepare and distribute reports, presentations, and other documents as needed.
- Guest Services Assistance:
- Assist the front office team with guest check-ins, check-outs, and handling guest inquiries.
- Coordinate with the reservations team to ensure accurate booking information is maintained and communicated to relevant departments.
- Address guest concerns or special requests in a professional and timely manner, ensuring guest satisfaction.
- Office Management:
- Manage office supplies and ensure that administrative areas are well-stocked and organized.
- Coordinate office maintenance and liaise with vendors and service providers as needed.
- Ensure that all office equipment is functioning properly and arrange for repairs or replacements when necessary.
- Record Keeping and Documentation:
- Maintain up-to-date filing systems, both electronic and physical, ensuring that all documents are easily accessible.
- Assist with Payroll input with tips.
- Assist in managing employee records, including contracts, leave requests, and payroll documentation.
- Ensure compliance with lodge policies and procedures in all administrative processes.
- Event Coordination Support:
- Assist with the planning and coordination of special events, meetings, and group bookings at the lodge.
- Liaise with different departments (e.g., Food & Beverage, Housekeeping) to ensure that all logistical details are in place for events.
- Handle any administrative aspects of event planning, such as booking venues, preparing materials, and coordinating guest communications.
- Financial Administration Support:
- Assist the finance team with basic bookkeeping tasks, such as processing invoices, tracking expenses, and managing petty cash.
- Help prepare financial reports and ensure that all financial records are accurately maintained.
- Assist with budget tracking and ensure that expenses are within the allocated limits.
- Communication and Coordination:
- Act as a liaison between different departments, ensuring that information flows smoothly and that tasks are completed on time.
- Assist in communicating lodge policies and updates to staff.
- Handle telephone and email inquiries, directing them to the appropriate departments or responding when necessary.
- Health and Safety Compliance:
- Assist in maintaining health and safety records and ensure compliance with lodge health and safety protocols.
- Participate in safety meetings and ensure that all necessary documentation is completed and filed.
Job Summary:
The Lodge Admin and Finance Assistant at a 5-star lodge plays a key role in supporting the lodge's management and staff with administrative tasks. This includes handling correspondence, maintaining records, assisting with guest services, and coordinating with various departments to ensure the smooth running of the lodge. The ideal candidate will be highly organized, detail-oriented, and capable of working in a fast-paced, luxury hospitality environment.
Key Responsibilities:
Required Skills
- Bookkeeping: 1 to 2 years
- Stock Controller: 1 to 2 years
Candidate Requirements
- Education:
- High school diploma or equivalent.
- Diploma or certification in administration, office management, or hospitality management is an advantage.
- Bookkeeping experience
- Stock control
- Experience:
- Minimum of 1-2 years of experience in an administrative role, preferably in the hospitality industry.
- Experience in a luxury lodge, hotel, or tourism environment is a plus.
- Skills and Competencies:
- Strong organizational and multitasking skills, with the ability to handle multiple priorities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic knowledge of office equipment.
- Excellent written and verbal communication skills.
- Strong attention to detail and problem-solving abilities.
- Ability to maintain confidentiality and handle sensitive information professionally.
- Personal Attributes:
- Positive attitude and a strong work ethic.
- Ability to work independently and as part of a team.
- Flexibility and adaptability, with a willingness to take on various tasks as needed.
- Friendly and approachable demeanor, with a commitment to providing excellent guest service.
Key Requirements:
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