- Atlantic Seaboard
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality
- Reference: 2170873
Vacancy Details
Employer: Hotel and Catering Personnel
Duties include:
Guest Relations
- Welcome and acknowledge guests in a friendly and professional manner
- Engage with guests regarding their stay, property services, and area attractions/offerings.
- Ensure that the standards of service excellence and guest satisfaction are met and maintained.
- Effective communication, problem-solving, decision making and conflict management
- Ensure that every guest complaint is handled and solved to the satisfaction of the guest
Concierge
- Have good knowledge of Cape Town and surrounding areas
- Be able to recommend tours, activities and restaurants
Check-in/Check-out
- Organize and coordinate check-in/pre-registration procedures.
- Process all guest check-ins by confirming reservations in computer system (Semper).
- Process all check-outs.
- Resolve any late or disputed charges and settling account.
Reservations
- Process all reservation requests, changes, and cancellations.
- Answer guest emails promptly and professionally.
- Use sales techniques when assisting guests in making reservations.
- Verify availability of room type, rate, and occupancy before confirming any reservations.
Reporting
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Teamwork
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees.
- Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.
Management
- Manage and lead a team of housekeepers and maintenance staff
- Responsible for managing daily hotel operations
Candidate Requirements
Required Experience & Qualifications
- Minimum 1-2 years’ experience working in the service or/and hospitality industry
- Successful candidates will undergo extensive training, specifically related to the hotel industry with the opportunity for further growth.
- Systems – Property Management System, Internet, MS Word/Office, Microsoft excel and Outlook.
- Ability to work within a pressurized environment
- Quality and customer service driven
7 people have applied for this job. 365 people have viewed this job.
About Hotel and Catering Personnel
Since its founding in 1994, Hotel and Catering Personnel have gone from strength to strength. A privately owned company, Hotel and Catering Personnel specialise in the search and recruitment of high caliber personnel for the hospitality industry.
Based in Cape Town, Hotel and Catering Personnel know the demands, the complexities and skills required for the successful, profitable operation and management of a hotel. We understand our client's need for highly accomplished professionals who have what it takes, to run a successful operation.
With a client list that includes some of the finest hotels and a team of dedicated, experienced professionals working in partnership, we aim to provide the best people, product and service in the industry. At Hotel and Catering personnel we're not just committed to solving immediate problems with superior, professional people, we're committed to building long term relationships with our clients.
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