We’re looking for…

A Plan Document Specialist that will assist the team to create, maintain, update and modify the new business and renewal business plan document needs.  You will help create new plan documents, plan amendments and summaries.

What’s the role?

• Collaborate with the Plan Document Writer to research and amend medical plan documents, including the Summary of Benefits & Coverage (SBC), Summary Plan Description (SPD), Benefit Plan Descriptions (BPD), and Summary of Material Modifications (SMM) or Summary of Material Reduction (SMR).
• Assist with incorporating new language to support legislative or administrative changes.
• Oversee the inventory and status of documents from initial need through publication, including future edits. Ensure deadlines are met.
• Modify benefit design and information using templates or existing documents.
• Submit completed documents or projects within Service Level Agreement (SLA) timeframes.
• Work closely with internal customers to ensure the correct documentation is in place.
• Investigate plan document questions using internal and external sources to validate responses and address documentation issues.
• Maintain accurate data across various platforms for a range of end users.
• Write procedure documentation in alignment with business goals and legal requirements.
• Provide timely documentation to users to help them understand and reference how plan changes impact the system.
• Publish, proofread, and edit documents to ensure ongoing compliance and quality.
• Ensure data accuracy across various platforms.