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Junior Support Consultant

Cape Town Southern Suburbs
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre General Property
Reference: copy-copy-copy-copy-copy-copy-copy-copy-737904
Employment Equity Position

Apply before Dec 30 2024 | 35 Days left

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Vacancy Details

Employer: Property24

If you are self-managed, detail-oriented and customer-focused this is the role for you! In return for your first class service to customers you will receive all needed training and development, a challenging career in Customer Service and work with an established team of like-minded individuals within an industry leader.

Our employment equity goals will be taken into account in our selection process

Candidate Requirements

Requirements:

Grade 12
Customer support experience
A+ advantageous
Excellent communication skills in English - basic Afrikaans advantageous
Good working knowledge of Windows and Microsoft Office
The ability to grasp and understand IT and technical concepts

Responsibilities:

Provide friendly and efficient support to customers via telephone/email
Accurately record and document activity through the ticket system
Ensure effective communication with customers, colleagues, and management
Perform adhoc functions, projects, training

Personal Attributes:

Resourceful with a strong sense of urgency
Friendly and helpful
Excellent telephone manner
Ability to take initiative and solve problems
Good time management skills
Ability to work under pressure
You like to share knowledge
Quick learner and comfortable in a dynamic IT environment

Should you not hear from us within a week, please consider your application unsuccessful

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About Property24

Software innovation is the driving force behind the success of Property24. We strive for outstanding user experiences on our websites, desktop, and mobile applications. We've created the leading property marketplaces in SA, Russia, Kenya and the Philippines and are by no means finished. Join the tech-savvy team where quality, scale and performance are the foundations of our success.

Our company
Property24 is owned by Naspers. We operate independently of the 24.com group of companies, having our headquarters in the Great Westerford Building in leafy Newlands at the foot of Table Mountain. Property24 falls within the Naspers classifieds division, the OLX Group.

What we do
We've created a comprehensive property platform that is successfully deployed in multiple international territories. In SA alone, we have over 700 independent property websites running on our platform, with 4 300 estate agencies and 37 000 estate agents using our systems on a daily basis. On top of this, in SA we have over 2.5m unique monthly consumers finding their perfect home on our website, and over 3.5m in Russia. These large audiences keep us on our toes, and motivate us to impress.

Why work for us
We love what we do. We're a team of passionate, tech-centric, like-minded individuals. Opinions are shared freely, and "street cred" is quickly established based on technical ability. We believe that measurement and statistics trump opinion, so analytics and A/B testing are a common tie-breaker. Our teams own the problems that they work with and have direct interactions with stakeholders. We know shortcuts are temporary and take the time to understand the detail.