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First Line Technical Support

Centurion
Salary: R10 000.00 - R15 000.00 Per Month
Job Type: Permanent
Sectors: Call Centre IT
Reference: PTFTS

Apply before Feb 15 2025 | 60 Days left

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Vacancy Details

Employer: Placement Point (Pty) Ltd

A well established company based in Irene is seeking a First Line Technical Support.

Duties:

•    Logging Support Calls on Manage Engine Service Desk ( ticketing system).
•    Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.
•    Assisting Installers with Installations (Remote Support) if needed
•    Escalating Calls to Second Line Support or Vendor.
•    Data Usage Reports
•    Following and Maintaining call logging procedures.
•    Fault finding reports, incident reports etc
•    Adhering to our internal Support SLA.
•    Stay up to date with new solutions and products.

Candidate Requirements

Requirements:

•    Proven work experience as a First Line Support Technician or Helpdesk Support Technician.
•    Minimum 1 year working experience in similar role.
•    Must have a knowledge of networking and wireless technologies.
•    Hands-on experience with MS Office Suite as well as an ITIL based call logging program.
•    Certification in A+ N+ or relevant field (advantageous)
•    A tertiary qualification in A+ or N+ or relevant field.

Competencies:

•    Excellent verbal and written communication skills.
•    Excellent organizational and multitasking skills.
•    A positive attitude and strong work ethic.
•    Customer Service orientated.
•    Professional
•    Willingness to expand his / her knowledge
•    A team player with high level dedication.
•    Ability to work under strict deadlines.

Computer Literacy:

MS Office (Outlook,Excel)

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