- Dolphin Coast
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality Travel & Tourism Management
- Benefits: Medical Aid Pension Bonus
- Reference: FOS
Vacancy Details
Employer: First Group Management (Pty) Ltd
The Front Office Supervisor must oversee various tasks to ensure the smooth operations of a hotel's front desk area. We have reviewed several job listings and found the following among the core of a Front Office Supervisor duties and responsibilities.
Address Guest Concerns and Provide Customer Satisfaction
· is quite often the person to whom guest complaints and concerns are addressed.
· A Front Office Supervisorr must be ready to respond to a wide variety of requests and must be able to address concerns in a timely and professional manner.
· Requests can range from extra linens or towels to having other guests reduce noisy activities.
· As part of this responsibility, A Front Office Supervisor might instruct other hotel personnel such as security staff or room attendants to address these or similar issues.
Train Staff
· It is often up to the Front Office Supervisorr to provide necessary training to all personnel working front desk operations.
· This might include training employees in using hotel computer systems, applying guest services techniques and handling telephone inquiries.
· They will also explain all hotel policies and pricing to front office staff. A Front Office Supervisor might be involved with recruiting and reviewing applications for hiring new staff members.
Process Payments
· During the check-in process, guests will often be required to make payment on their room.
· A Front Office Supervisorr will process cash or credit card payments.
· They are also often responsible for maintaining a balanced account.
Candidate Requirements
A Front Office Supervisor Skills
· To be a successful Front Office Supervisor, you will need to have strong written and verbal communication, decision-making and organizational skills.
· You should be a leader who can both supervise employees and provide customer service to hotel guests.
· The ability to work independently and in teams is important for A Front Office Supervisor
Core skills:
Based on job listings we looked at, employers want A Front Office Supervisor with these core skills. If you want to work as A Front Office Supervisor, focus on the following.
· Monitoring trends in reservations, customer concerns, etc.
· Evaluating the performance of front office staff
· Overseeing staff levels and schedules
· Understanding hotel procedures and policies
· Communicating with management regarding employee and customer service issues
Advanced skills:
While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your Front Office Supervisor toolbox and broaden your career options.
· Knowledge of electronic hotel reservation systems
· Ability to multi-task
· Understand payroll and inventory management
42 people have applied for this job. 566 people have viewed this job.
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