- Northern Cape Remote
- Salary: R12 500.00 - R25 000.00 Per Month (Negotiable)
- Commission: Will be discussed in interview process
- Job Type: Permanent
- Sectors: Advertising Marketing Sales
- Reference: CRM-DM
Vacancy Details
Employer: Scholtz Partners International (Pty) Ltd
Client Relationship Manager
The Client Relationship Manager is a skilled sales and client service-oriented professional who builds and maintains long-term relationship and identifies new sales growth opportunities with these clients.
They are the main point of contact between the company and the client. They become trusted advisors to clients and offer strategic planning advice to help the client maintain cost effective and successful digital platform advertising campaigns.
Job Brief
This position is for a truly service and client relationship-oriented person. A professional with Google Ads / digital marketing and/ or advertising sales experience. If you are genuinely excited to help clients, are patient, empathetic, passionately communicative and enjoy working with skilled team members to help improve, develop and grow a client’s business.
Responsibilities
· Take over 30-60 existing clients.
· Attend client introduction meetings with the Digital Marketing Strategist
· Build rapport, trust and sustainable relationships with the clients entrusted to you.
· Get to know the marketing strategy, current spend, company growth strategy and industry trends of every client.
· Agree and establish a campaign performance feedback schedule with every client.
· Conduct the monthly, alternate weekly or weekly campaign performance meetings diligently.
· Manage and nurture relationships with multiple clients.
· Identify new growth opportunities to upsell and introduce more platforms or additional campaigns to existing clients.
· Handle all client complaints, queries and concerns with extreme professionalism with the objective of improving their relationship with our Client.
· Develop clients and turn them into client advocates.
· Communicate and Collaborate with all team members to ensure the best outcome for the team, the client and the company.
· Stay up to date with training, new trends and certifications in digital marketing.
· Stay up to date with all sales training and attend all sales meetings.
· Keep the client information and meeting feedback reports on the CRM up to date.
Skills and Competencies
· Passionate about client service
· Experience with and understanding of digital marketing campaigns across various platforms
· Proactive self-starter who doesn’t need micromanagement.
· Presentation and sales proposal skills.
· Understand, develop, and sell complex solutions.
· Excellent written, verbal and telephone communication skills (English and home language).
· Excellent phone etiquette and pronunciation.
· A professional and courteous disposition.
· Outstanding listening skills
· Customer orientation and ability to adapt to different types of characters and personalities.
· Efficient time management and organizational skills. Ability to multi-task, prioritize, and manage time effectively.
· Ability to work independently and as part of a team with the ability to reach out to peers and cooperate with supervisors to establish an overall collaborative working relationship.
· Presentable and well groomed.
· Proficient in using Microsoft Office, Word and Excel.
· Familiarity with CRM systems and practices.
· Proactive and happy to share new ideas, provide help and/or support where needed to assist the team to reach performance targets.
· Honest, values trust relationships and integrity.
Minimum Requirements
This is a remote (work from home) position so you will need the ability, mindset and desire to work remotely.
Education: Matric or higher.
Infrastructure: Home office with stable, uncapped broadband internet connection.
Experience: Proficient in using computers, productivity and CRM software.
3 Years sales and client service experience with a proven success record (Proof of performance and References required)
Previous solutions, advertising or digital marketing sales (or similar) experience.
Required Skills
- Client Service
- Crm Software
- Solutions Marketing
- Digital Marketing Sales
Candidate Requirements
Minimum Requirements
- This is a remote (work from home) position so you will need the ability, mindset and desire to work remotely.
- Education: Matric or higher.
- Infrastructure: Home office with stable, uncapped broadband internet connection.
- Experience: Proficient in using computers, productivity and CRM software.
- 3 Years sales and client service experience with a proven success record (Proof of performance and References required)
- Previous solutions, advertising or digital marketing sales (or similar) experience.
20 people have applied for this job. 1043 people have viewed this job.
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