- Johannesburg
- Salary: Market Related
- Bonus: Yes
- Commission: 40000
- Job Type: Permanent
- Sectors: Call Centre Marketing Sales
- Reference: 2156204
Vacancy Details
Employer: Virgo Corporate
The role of Call Centre Team Leader is to be responsible for leading call centre sales team & be responsible for providing guidance, training and mentorship while ensuring targets are exceeded.
The key responsibility of a Call centre Team Leader is to:
· Management of call centre sales advisors.
· Ensuring targets are met.
· Managing performance and activities against these targets.
· Planning areas of improvement and development.
· Ensuring all incoming enquiries are actioned within the prescribed timelines
· Monitor, analyze and plan improvements of team performance.
· Able to train, coach and mentor your team and potentially other team members in the business.
· Effectively performance manage the team when required, which includes both informal and formal methods of performance management.
· Liaising with various stake holders to gather information and resolve issues.
· Maintaining up-to-date knowledge of industry developments.
· Monitoring random customer engagements to improve quality, minimize errors and track operative performance
· Reviewing the performance of staff, identifying training needs and planning training sessions.
· Ensuring the delivery of high standards of service to customers.
Skills:
· Very strong communication skills in English with fluency in other languages being preferable.
· Confident and target driven.
· Has high attention to detail.
· Able to work independently.
· Ability to function in a highly pressurized, yet well supported environment.
Candidate Requirements
EXPERIENCE & SKILLS REQUIRED
· Must have 2 - 3 years’ experience in leading highly successful sales teams.
· Must have 2 - 3 years’ years’ sound industry knowledge (Digital Marketing)
· Individuals must have a successful and proven sales track record.
Must be proficient in excel
· Computer literate
· Tertiary Education Preferable
· FAIS Accredited/RE5 Advantage
48 people have applied for this job. 900 people have viewed this job.
Similar Jobs
Sales Consultant
- Johannesburg
- Job Type: Permanent
- Posted 06 Sep 2024 | 48 Days left
Sales Representative
- Kraaifontein
- Job Type: Permanent
- Posted 02 Sep 2024 | 42 Days left
Sales Representative
- Johannesburg
- Job Type: Permanent
- Posted 28 Aug 2024 | 11 Days left
Sales Representative
- Western Cape
- Job Type: Permanent
- Posted 31 Aug 2024 | 42 Days left