- Western Cape
- Salary: R50 000.00 - R100 000.00 Per Month
- Job Type: Permanent
- Sectors: Call Centre Technology Telecommunications
- Benefits: Medical Aid Pension Bonus
- Reference: 2155394
Vacancy Details
Employer: ABC Wordwide (Pty) Ltd
Essential Functions
IT Operations:
• Driving incident & situation management for all Sev1 & Sev2 incidents
• Follows established operating policies to mitigate risk and ensures business availability
• Engage and collaborate with the Global geographies team and manage communication, escalations, provide support, drive central initiatives IT Governance: •
IT governance and effectiveness to be measured on weekly, monthly & quarterly basis
• Compliance assurance - support audit activities along with risk identification & management. Vulnerability management. IT Transition Management:
• IT client transition management
• Client account & portfolio management
• Program management
• Stakeholder management • Client communications around Technology
• Understand technology availability metrics and share insights Information Security:
• Ensure compliance to client contractual obligations on InfoSec & Regulatory controls/certifications
• Audit & Risk Management
• Manage IT governance with client and all business stakeholders
Education Requirements
• Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
• Minimum 5 – 10 experience in managing technology operations for a large organization in outsourcing environment.
• Willingness to work in a 24 x 7 environment.
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