- Cape Town
- Salary: Market Related (Negotiable)
- Job Type: Permanent
- Sectors: Call Centre Telecommunications
- Benefits: Medical Aid Pension Bonus
- Reference: CSD278
Vacancy Details
Employer: EXL Service
Job Description: We are seeking dedicated individuals to join our team as Customer Service Representatives in our BPO contact center. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing exceptional service.
Requirements:
- 6-9+ months of experience in a BPO contact center environment.
- Must not be currently enrolled as a student.
- Clear criminal and credit record.
- Matric Grade 12 qualification or equivalent.
- Available to start immediately.
- Clear and neutral accent.
Additional Requirements:
- Experience with USA insurance campaigns preferred.
- Flexibility to work day shifts and night shifts as needed.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive training and career development opportunities.
- Friendly and supportive work environment.
- Health and wellness programs.
Application Process: Please submit your resume highlighting your relevant experience and qualifications. Link:Executives - EXL Talent Acquisition Team Careers (oraclecloud.com)
Required Skills
- Customer Service: 1 year or less
- Bpo: 1 year or less
- Contact Center: 1 year or less
Candidate Requirements
Preferred Skills:
- Strong verbal and written communication skills.
- Excellent problem-solving abilities.
- Ability to multitask and prioritize tasks effectively.
- Experience in handling customer inquiries via phone, email, and chat platforms.
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