- Stellenbosch
- Salary: Market Related
- Job Type: Permanent
- Sectors: IT Property
- Reference: copy-2140371
Vacancy Details
Employer: Michelle Cloete Consulting Pty Ltd
Established property organisation requires a IT Technician to support users by dealing with daty to day tickets and call outs; tracking assets and log required info, escalate issues for resulution.
KPA's:
- Complete assigned tasks and keep ticket system updated with progress.
- Provide support in person, via phone & remote connection.
- Travel to local sites, using pool vehicle, to provide on-site support.
- Hardware - install, setup, configure & troubleshoot faults.
- Software - install, setup, configure. Troubleshoot faults with provider.
- Networking – install, repair, configure & troubleshoot.
- Escalate priority, unresolved or repeated tickets.
- User training & assistance with boardroom connections
- Product research and purchasing.
- Stock control - capture, allocate, collect and stock take.
- Various admin duties incl: Capturing, reporting, document & record management.
- Must be able to work flexi hours when required.
Required Skills
- Hardware Support: 2 to 3 years
- Administrator: 2 to 3 years
- Software Support/Training: 2 to 3 years
- Desktop Support And Maintenance: 2 to 3 years
Candidate Requirements
Minimum requirements:
- A+ & N+ or equivalent
- Must be punctual and reliable.
- Must be neat and presentable.
- Must have valid driver’s license
- Able to manage a varied workload and meet deadlines
- Good interpersonal skills
- Experience advantageous
Key Performance Area
- Completing tickets within reasonable time.
- Accuracy of fully completed installations
- Ensuring tickets are resolved fully and don’t need to be reopened.
14 people have applied for this job. 142 people have viewed this job.
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