- Johannesburg
- Salary: Market Related
- Job Type: Contract
- Sectors: Engineering Technology Telecommunications
- Reference: NOC24
Vacancy Details
Employer: SimpleX Africa
A) Monitors network/service alarms, receives complaints from the hotline or customers, analyzes alarms or complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed.
B) Supervises personnel to distribute, escalate, and close problem tickets in accordance with contract requirements.
C) Escalates the problem and reports it to the related stakeholders according to the level and duration of the problem."
D)Good Knowledge for Post processing tool, e.g TEMS and Actix
E)Basic Knowledge of Technology(2G/3G/4G/5G)
F)Proficient in excel
Required Skills
- Operator: 4 to 5 years
- Network Engineers: 4 to 5 years
Candidate Requirements
Requirements:
1. Bachelor's degree in Computer Science, Information Technology, or a related field.
2. Proven experience working in a Network Operations Center or similar network support role.
3. Strong technical knowledge of network protocols, routing, switching, and network security.
4. Proficiency in using network monitoring tools, such as SolarWinds, Nagios, or similar.
5. Familiarity with ticketing systems and incident management processes.
6. Ability to work well under pressure, prioritize tasks, and meet tight deadlines.
7. Excellent problem-solving and analytical skills, with attention to detail.
8. Strong verbal and written communication skills, with the ability to effectively interact with technical and non-technical stakeholders.
9. Experience with Cisco networking equipment and related certifications (e.g., CCNA, CCNP) is highly desirable.
10. Knowledge of cloud networking and virtualization technologies is a plus.
11. Ability to work independently as well as part of a collaborative team.
4 people have applied for this job. 141 people have viewed this job.
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