- Roodepoort
- Salary: R34 000.00 Per Month
- Job Type: Permanent
- Sectors: Call Centre Legal
- Reference: LCCM-TE
Vacancy Details
Employer: Talent Evolution (Pty) Ltd
To provide clients with relevant information and assistance with regard to technical services and roadside assistance problems. Make Inbound and Outbound Calls to internal and external Service Providers as per policies and procedures and Key Client Service Level Agreements. To dispatch Road Service Providers and or sub-contractors. To follow up as per policies and procedures; specify and manage every aspect of service delivery with 100% quality rating, as well as to handle all inbound and outbound calls as per protocol of specific Client groups.
Duties:
- Management of a team of lawyers
- Claims assessment – admittance / repudiation of Legal Costs Insurance Claims
- Responsible for managing the day-to-day activities of the Team such that Service Levels and turn-around times are met and productivity and client service standards are maintained, with respect to the telephonic service and legal cost insurance claims management rendered to corporate clients
- Conducting of monthly quality control assessments and performance evaluations
- Statistical reporting (daily, weekly & monthly)
- High level reporting to Corporate Clients
- Rostering of staff to cover peak, after-hours and weekend shifts
- Ability to apply legal knowledge and skills to day-to-day contact centre/claims operations
- Ombudsman and/or Client complaint resolution and communication with clients on a professional level
- Corporate Compliance Management
Candidate Requirements
Requirements:
LLB Degree – Required
Admitted Attorney or Advocate – Required
Minimum of 4 years post articles experience
Experience in Call Centre Management
Master’s Degree in Law – Advantageous
Should you not receive a response within 10 working days, please consider your application as unsuccessful
4 people have applied for this job. 193 people have viewed this job.
About Talent Evolution (Pty) Ltd
Talent Evolution is a provider of Talent Management Services to help clients achieve greater organisational performance by assisting, recruiting, developing and engaging the best and most talented people for their businesses. With over 21 years of professional service and market knowledge, Talent Evolution has a tailor made solution for all our clients talent needs across a wide range of industries.
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