Vacancy Details
Employer: Unique Personnel
Job Purpose
company is looking to appoint a Branch Manager to lead every aspect of running our branch in East London. He/she should maintain sound relationships with internal and external clients, third party service providers and other stakeholders towards exceptional service delivery as well as manage expenditure of the branch and provide ideas for continuous improvement. Manage and mitigate risk with regards to SARS Customs / financial risks / client penalties / company risks, etc. The successful incumbent should ensure staff are engaged, empowered and motivated to deliver a customer service that will lead to improved financial performance.
Qualifications & Experience
Matric / Grade 12
Relevant tertiary qualification advantageous
Proven general Managerial experience in the Freight Forwarding and Customs Clearing industry
Supply Chain knowledge essential
Should hold a valid Code 8 driver’s license
Key Responsibilities Responsibilities, but not limited to: -
OPERATIONAL
Lead, Manage and optimise the performance within the Branch ensuring clients satisfaction
Perform operational planning in support of the scorecard initiatives, goals and KPI measures
Ensure operational effectiveness, efficiency, quality control to ensure performance
Continuously review the operational process guidelines (ISO 9001: 2000) and co-ordinate ISO audit process in the branch
Ensure full adherence to the prescribed legislation, regulatory requirements and internal policies and procedures within the team/unit
Ensure Standard Operating Procedure (SOP’s) for clients are in place
Identify potential risk areas and implement mitigation strategies, to ensure that penalties are not attracted
Coordinate the resolution of queries and acquittals
Retain and acquire business through exceptional service delivery and relationship building
Take accountability for scorecard and the initiatives resulting from the trends and performance
Visit clients and maintain regular communication with clients as required and speedy query resolutions
Continually review client commercial terms ensuring relative return for work performed
Maintain relationship with company's forwarding partner, Customs, Forwarders, Service Providers (Internal & External) and sub-contractors where applicable
Investigate and approve additional value-added products and processes specific to the client’s needs
Liaise with Key Account Manager's and Services Consultants to ensure client requirements are met and regarding existing and future client’s requirements
Comply with and improve internal systems and processes to ensure compliance to legislation and meeting client expectations and company standards
Provide support in the take on of new clients
FINANCIAL
Manage financial and physical resources to ensure branch profitability and mitigate write-offs
Provide inputs to the departmental budget
Monitor and manage expenses in accordance with budget, and initiate cost control initiatives
Manage the Income Statement in alignment with the budget
Interpret profit and loss statement and provide inputs regarding accuracy, optimise resources
Ensure all resources are utilised and optimally in Branch
Manage the responsible use and care for operational equipment and tools
Take accountability for timeous resolution of outstanding debtor queries and foreign account queries
PEOPLE
Lead and Manage People performance and development to optimise utilisation
Participate in recruitment and selection processes
Monitor and optimise utilisation and performance of all staff in the team
Optimise individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff, and creating opportunities for their future growth
Formulate performance objectives and standards for supervisors / direct reports
Create climate for the team to support and encourage each other in support of team objectives
Evaluate performance and provide continuous feedback on performance against team objectives
Identify and implement performance improvement initiatives
Maintain industrial relations in the Branch
Manage change processes within your section
Entrench company company values in the team
Cooperate and encourage interaction with HR department
Ensure your direct reports have clear, current and measurable goals and held accountable for their results
Career/Development/Succession plans and actions defined and implemented for employees
Implement transformation initiatives and plans in alignment with company employment equity plan
INFORMATION
Review and maintain processes and procedures to ensure accurate upload of information on internal system e.g. CCL/Cargowise
Utilise relevant Management Information System (e.g. Monthly Crystal reports and KPI's) in operational decision making
Interpret and use information on system delivery from Service Reports and Customer Surveys
Interpret and use information from Balanced Scorecard- analyse, interpret trends
Provide inputs on monthly operations reports
Disseminate information to direct reports and ensure it filters down to teams
Provide inputs for the Balanced Scorecard (if required)
Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriately
company is looking to appoint a Branch Manager to lead every aspect of running our branch in East London. He/she should maintain sound relationships with internal and external clients, third party service providers and other stakeholders towards exceptional service delivery as well as manage expenditure of the branch and provide ideas for continuous improvement. Manage and mitigate risk with regards to SARS Customs / financial risks / client penalties / company risks, etc. The successful incumbent should ensure staff are engaged, empowered and motivated to deliver a customer service that will lead to improved financial performance.
Qualifications & Experience
Matric / Grade 12
Relevant tertiary qualification advantageous
Proven general Managerial experience in the Freight Forwarding and Customs Clearing industry
Supply Chain knowledge essential
Should hold a valid Code 8 driver’s license
Key Responsibilities Responsibilities, but not limited to: -
OPERATIONAL
Lead, Manage and optimise the performance within the Branch ensuring clients satisfaction
Perform operational planning in support of the scorecard initiatives, goals and KPI measures
Ensure operational effectiveness, efficiency, quality control to ensure performance
Continuously review the operational process guidelines (ISO 9001: 2000) and co-ordinate ISO audit process in the branch
Ensure full adherence to the prescribed legislation, regulatory requirements and internal policies and procedures within the team/unit
Ensure Standard Operating Procedure (SOP’s) for clients are in place
Identify potential risk areas and implement mitigation strategies, to ensure that penalties are not attracted
Coordinate the resolution of queries and acquittals
Retain and acquire business through exceptional service delivery and relationship building
Take accountability for scorecard and the initiatives resulting from the trends and performance
Visit clients and maintain regular communication with clients as required and speedy query resolutions
Continually review client commercial terms ensuring relative return for work performed
Maintain relationship with company's forwarding partner, Customs, Forwarders, Service Providers (Internal & External) and sub-contractors where applicable
Investigate and approve additional value-added products and processes specific to the client’s needs
Liaise with Key Account Manager's and Services Consultants to ensure client requirements are met and regarding existing and future client’s requirements
Comply with and improve internal systems and processes to ensure compliance to legislation and meeting client expectations and company standards
Provide support in the take on of new clients
FINANCIAL
Manage financial and physical resources to ensure branch profitability and mitigate write-offs
Provide inputs to the departmental budget
Monitor and manage expenses in accordance with budget, and initiate cost control initiatives
Manage the Income Statement in alignment with the budget
Interpret profit and loss statement and provide inputs regarding accuracy, optimise resources
Ensure all resources are utilised and optimally in Branch
Manage the responsible use and care for operational equipment and tools
Take accountability for timeous resolution of outstanding debtor queries and foreign account queries
PEOPLE
Lead and Manage People performance and development to optimise utilisation
Participate in recruitment and selection processes
Monitor and optimise utilisation and performance of all staff in the team
Optimise individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff, and creating opportunities for their future growth
Formulate performance objectives and standards for supervisors / direct reports
Create climate for the team to support and encourage each other in support of team objectives
Evaluate performance and provide continuous feedback on performance against team objectives
Identify and implement performance improvement initiatives
Maintain industrial relations in the Branch
Manage change processes within your section
Entrench company company values in the team
Cooperate and encourage interaction with HR department
Ensure your direct reports have clear, current and measurable goals and held accountable for their results
Career/Development/Succession plans and actions defined and implemented for employees
Implement transformation initiatives and plans in alignment with company employment equity plan
INFORMATION
Review and maintain processes and procedures to ensure accurate upload of information on internal system e.g. CCL/Cargowise
Utilise relevant Management Information System (e.g. Monthly Crystal reports and KPI's) in operational decision making
Interpret and use information on system delivery from Service Reports and Customer Surveys
Interpret and use information from Balanced Scorecard- analyse, interpret trends
Provide inputs on monthly operations reports
Disseminate information to direct reports and ensure it filters down to teams
Provide inputs for the Balanced Scorecard (if required)
Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriately
Candidate Requirements
Matric / Grade 12Relevant tertiary qualification advantageous
Proven general Managerial experience in the Freight Forwarding and Customs Clearing industry
Supply Chain knowledge essential
Should hold a valid Code 8 driver’s license
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