- Cape Town
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre Management
- Reference: 97083
Vacancy Details
Employer: Huntswood
Job Overview:
The purpose of the role is to Support business effectiveness and efficiency by providing Workforce planning solutions that enables business decision-making. Develop a planning service culture which seeks to support the business and enables others to provide exceptional customer service and increase profits.
Job Responsibilities:
- Lead, manage and inspire the planning team to deliver deep and insightful business information, analytics, forecasting and resource planning.
- Business Forecasting: Develop and implement workload, capacity and financial forecast models that allow for future planning in line with business requirements.
- Workforce Planning: Using forecasts provided, analyze the current workforce, and schedule sufficient resource at the relevant times of the day to ensure Clients' NET FTE requirements are met consistently.
- Real Time Analysis: Ensure that work schedules, performance KPI's and NET FTE Requirements are met by real time and intraday management of resources.
Job Requirements:
- 3-5years’ experience in the Same /Similar role
- National senior certificate -Grade 12
- Relevant tertiary qualification advantageous
Skills Required:
- Leadership
- Adaptability
- Communication
- Team Player
- Advanced reporting skills ( Excel)
Core Behavior:
Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:
- Confidential, reliable and genuine
- Dynamic, passionate and determined
- Friendly, compassionate and cooperative
"It's not just about what we do, but the way we do it. And it's our values that make us special."
NB: All appointments are subject to the positive outcome of pre-employment verification checks.
2 people have applied for this job. 96 people have viewed this job.
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