Vacancy Details
Employer: Unique Personnel
Job Purpose
Manage every aspect of running the branch in East London. Maintain sound relationships with internal and External clients, third party service providers and other stakeholders towards exceptional service delivery as well as manage expenditure of the branch and provide inputs for continuous improvement. Manage and mitigate risk with regards to SARS Customs / financial risks / client penalties / company risks, etc. Ensure staff are engaged, empowered and motivated to deliver customer service that will lead to improved financial performance.
Qualifications
Matric / Grade 12
Relevant tertiary qualification essential
Proven general managerial experience encompassing all areas of our business, our products is essential.
Supply Chain knowledge essential
Strong proven working knowledge of Internatinal Forwarding"
Experience
Proven general Management experience encompasing all areas of our business, all products
At least 5 years experience in a senior operations management position
Proven International Forwarding knowledge and expertise
Competencies
Knowledge:
Proven knowledge of all aspects of Sea and Air -imports & exports; including Over border and Cross-Trade
Proven exposure to managing Legal Compliance and Risk Mitigation
Proven knowledge of SHERQ roles and responsibilities
Proven knowledge of Port / Airport rules and regulations and requirement.
Financial exposure and knowledge to interpret P&L's
HR & IR knowledge and exposure iro dealing with disciplinary enquiries
Good understanding of IT integration processes
Good Commercial knowledge including understanding client rates and profitability"
Skills:
Well-developed people skills.
Well-developed presentation skills.
Well-developed inter-personal skills coupled with expert written and verbal communication
Well-developed computer literacy skills (MS Office) & Cagowise
Ability to liaise and negotiate at all levels within an organisation.
Good understanding of Customs modernisation and implications.
A systematic, logical, analytical approach to problem solving and decision making which is complimented by high energy levels.
Good working knowledge of the various legislation that governs our business i.e. SARS Customs & Vat Acts; OH&S; Protection of
Personal Information; Ports Act; Road; Haz Goods, etc.
Sound planning and organisational skills.
High tolerence for stress
Well groomed and presented in a professional manner
A valid, unendorsed Code 8 driver’s"
Key responsibilities of this role
"OPERATIONAL
Manage and optimise the OTIFNE (On Time In Full No Errors) performance within the Business Unit ensuring clients satisfaction
Perform operational planning in support of the Business Unit's scorecard initiatives, goals and KPI measures
Ensure operational effectiveness, efficiency, quality control and active use of the dashboard to ensure performance
Continuously review the operational process guidelines (ISO 9001: 2000) and co-ordinate ISO audit process in the branch
Ensure full adherence to the prescribed legislation, regulatory requirements and internal policies and procedures within the team/unit
Ensure Standard Operating Procedure (SOP’s) for clients are in place
Identify potential risk areas and implement mitigation strategies, to ensure that penalties are not attracted
Coordinate the resolution of queries and acquittals
Retain and acquire business through exceptional service delivery and relationship building
Take accountability for scorecard and the initiatives resulting from the trends and performance
Visit clients and maintain regular communication with clients as required and speedy query resolutions
Continually review client commercial terms ensuring relative return for work performed
Maintain relationship with company's forwarding partner, Customs, Forwarders, Service Providers (Internal & External) and sub-contractors where applicable
Investigate and approve additional value-added products and processes specific to the client’s needs
Liaise with KAM's and Services Consultants to ensure client requirements are met and regarding existing and future client’s requirements
Comply with and improve internal systems and processes to ensure compliance to legislation and meeting client expectations and company standards
Provide support in the take on of new clients
FINANCIAL
Manage financial and physical resources to ensure branch profitability
Provide inputs to the departmental budget
Monitor and manage expenses in accordance with budget, and initiate cost control initiatives
Manage the Income Statement in alignment with the budget
Interpret profit and loss statement and provide inputs regarding accuracy, optimise resources
Ensure all resources are utilised and optimally in Branch
Manage the responsible use and care for operational equipment and tools
Take accountability for timeous resolution of outstanding debtor queries and foreign account queries
HR
Manage human resource performance and development to optimise utilisation
Participate in recruitment and selection processes
Monitor and optimise utilisation and performance of all staff in the team
Optimise individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff, and creating opportunities for their future growth
Formulate performance objectives and standards for supervisors / direct reports
Create climate for the team to support and encourage each other in support of team objectives
Evaluate performance and provide continuous feedback on performance against team objectives
Identify and implement performance improvement initiatives
Maintain industrial relations in the Branch
Manage change processes within your section
Entrench company values in the team
Cooperate and encourage interaction with HR department
Ensure your direct reports have clear, current and measurable goals and held accountable for their results
Career/Development/Succession plans and actions defined and implemented for employees
Implement transformation initiatives and plans in alignment with company employment equity plan
INFORMATION
Put in place and maintain processes and procedures to ensure accurate upload of information on internal system e.g. CCL
Utilise relevant Management Information System (e.g. Monthly Crystal reports and KPI's) in operational decision making
Interpret and use information on system delivery from Service Reports and Customer Surveys
Interpret and use information from Balanced Scorecard- analyse, interpret trends
Provide inputs on monthly operations reports
Disseminate information to direct reports and ensure it filters down to teams
Provide inputs for the Balanced Scorecard (if required)
Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriately "
Main activities of this role
As above
Financial Responsibility (if applicable)
Ensure client credit limits are monitored and no shipment delays incurred
Manage SARS Customs exposure and associated risks and elevate variances immediately to Management and Compliance Team
Manage all unbilled disbursement timeously
Ensure month end reporting done timeously including and concerns or write off's
Check month end P&L's; ensure ongoign profitability and put steps in place to grow the business
Performance Indicators
Ensure ongoing profitability
Meet all reporting deadlines
No Customs or client penalties
All staff operating efficiently and engaged
No Write offs
Value add relationships with Commercial and other parts of the business
Unbilled Disbursements well managed
Well managed Risk and Compliance in the EL region
No process delays due to failed messaging for the OEM's
No lost business
No client complaints
Regular, informative client visits undertaken
Manage every aspect of running the branch in East London. Maintain sound relationships with internal and External clients, third party service providers and other stakeholders towards exceptional service delivery as well as manage expenditure of the branch and provide inputs for continuous improvement. Manage and mitigate risk with regards to SARS Customs / financial risks / client penalties / company risks, etc. Ensure staff are engaged, empowered and motivated to deliver customer service that will lead to improved financial performance.
Qualifications
Matric / Grade 12
Relevant tertiary qualification essential
Proven general managerial experience encompassing all areas of our business, our products is essential.
Supply Chain knowledge essential
Strong proven working knowledge of Internatinal Forwarding"
Experience
Proven general Management experience encompasing all areas of our business, all products
At least 5 years experience in a senior operations management position
Proven International Forwarding knowledge and expertise
Competencies
Knowledge:
Proven knowledge of all aspects of Sea and Air -imports & exports; including Over border and Cross-Trade
Proven exposure to managing Legal Compliance and Risk Mitigation
Proven knowledge of SHERQ roles and responsibilities
Proven knowledge of Port / Airport rules and regulations and requirement.
Financial exposure and knowledge to interpret P&L's
HR & IR knowledge and exposure iro dealing with disciplinary enquiries
Good understanding of IT integration processes
Good Commercial knowledge including understanding client rates and profitability"
Skills:
Well-developed people skills.
Well-developed presentation skills.
Well-developed inter-personal skills coupled with expert written and verbal communication
Well-developed computer literacy skills (MS Office) & Cagowise
Ability to liaise and negotiate at all levels within an organisation.
Good understanding of Customs modernisation and implications.
A systematic, logical, analytical approach to problem solving and decision making which is complimented by high energy levels.
Good working knowledge of the various legislation that governs our business i.e. SARS Customs & Vat Acts; OH&S; Protection of
Personal Information; Ports Act; Road; Haz Goods, etc.
Sound planning and organisational skills.
High tolerence for stress
Well groomed and presented in a professional manner
A valid, unendorsed Code 8 driver’s"
Key responsibilities of this role
"OPERATIONAL
Manage and optimise the OTIFNE (On Time In Full No Errors) performance within the Business Unit ensuring clients satisfaction
Perform operational planning in support of the Business Unit's scorecard initiatives, goals and KPI measures
Ensure operational effectiveness, efficiency, quality control and active use of the dashboard to ensure performance
Continuously review the operational process guidelines (ISO 9001: 2000) and co-ordinate ISO audit process in the branch
Ensure full adherence to the prescribed legislation, regulatory requirements and internal policies and procedures within the team/unit
Ensure Standard Operating Procedure (SOP’s) for clients are in place
Identify potential risk areas and implement mitigation strategies, to ensure that penalties are not attracted
Coordinate the resolution of queries and acquittals
Retain and acquire business through exceptional service delivery and relationship building
Take accountability for scorecard and the initiatives resulting from the trends and performance
Visit clients and maintain regular communication with clients as required and speedy query resolutions
Continually review client commercial terms ensuring relative return for work performed
Maintain relationship with company's forwarding partner, Customs, Forwarders, Service Providers (Internal & External) and sub-contractors where applicable
Investigate and approve additional value-added products and processes specific to the client’s needs
Liaise with KAM's and Services Consultants to ensure client requirements are met and regarding existing and future client’s requirements
Comply with and improve internal systems and processes to ensure compliance to legislation and meeting client expectations and company standards
Provide support in the take on of new clients
FINANCIAL
Manage financial and physical resources to ensure branch profitability
Provide inputs to the departmental budget
Monitor and manage expenses in accordance with budget, and initiate cost control initiatives
Manage the Income Statement in alignment with the budget
Interpret profit and loss statement and provide inputs regarding accuracy, optimise resources
Ensure all resources are utilised and optimally in Branch
Manage the responsible use and care for operational equipment and tools
Take accountability for timeous resolution of outstanding debtor queries and foreign account queries
HR
Manage human resource performance and development to optimise utilisation
Participate in recruitment and selection processes
Monitor and optimise utilisation and performance of all staff in the team
Optimise individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff, and creating opportunities for their future growth
Formulate performance objectives and standards for supervisors / direct reports
Create climate for the team to support and encourage each other in support of team objectives
Evaluate performance and provide continuous feedback on performance against team objectives
Identify and implement performance improvement initiatives
Maintain industrial relations in the Branch
Manage change processes within your section
Entrench company values in the team
Cooperate and encourage interaction with HR department
Ensure your direct reports have clear, current and measurable goals and held accountable for their results
Career/Development/Succession plans and actions defined and implemented for employees
Implement transformation initiatives and plans in alignment with company employment equity plan
INFORMATION
Put in place and maintain processes and procedures to ensure accurate upload of information on internal system e.g. CCL
Utilise relevant Management Information System (e.g. Monthly Crystal reports and KPI's) in operational decision making
Interpret and use information on system delivery from Service Reports and Customer Surveys
Interpret and use information from Balanced Scorecard- analyse, interpret trends
Provide inputs on monthly operations reports
Disseminate information to direct reports and ensure it filters down to teams
Provide inputs for the Balanced Scorecard (if required)
Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriately "
Main activities of this role
As above
Financial Responsibility (if applicable)
Ensure client credit limits are monitored and no shipment delays incurred
Manage SARS Customs exposure and associated risks and elevate variances immediately to Management and Compliance Team
Manage all unbilled disbursement timeously
Ensure month end reporting done timeously including and concerns or write off's
Check month end P&L's; ensure ongoign profitability and put steps in place to grow the business
Performance Indicators
Ensure ongoing profitability
Meet all reporting deadlines
No Customs or client penalties
All staff operating efficiently and engaged
No Write offs
Value add relationships with Commercial and other parts of the business
Unbilled Disbursements well managed
Well managed Risk and Compliance in the EL region
No process delays due to failed messaging for the OEM's
No lost business
No client complaints
Regular, informative client visits undertaken
Candidate Requirements
Matric / Grade 12Relevant tertiary qualification essential
Proven general managerial experience encompassing all areas of our Business, our products is essential.
Supply Chain knowledge essential
Strong proven working knowledge of International Forwarding
At least 5 years experience in a senior operations management position
Proven International Forwarding knowledge and expertise
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