- Durban
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality Sales
- Reference: 96931
Vacancy Details
Employer: Hollywoodbets
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for an Operations Support Consultant. Do you think you have what it takes to be our Purple Star?
The purpose of this role is to support structure to all contact centre departments and assisting with requests, and enquiries from contact centre departments with the aim of adequately and timeously resolving these matters. Offering support to the contact centre operations management team.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- 2 – 3 years administrative management
- 2 – 3 years operations admin or support
- Valid driver’s license
A bonus to have
- 2 – 3 years contact centre admin support knowledge
What You’ll Do For The Brand:
- Communicating new procedures/ Circulars/ Memos to Contact Centre departments
- Planning and roll out of marketing campaigns/ strategies with Contact Centre departments
- Requesting monthly breakdown of expenses from various departments
- Review relevance and accuracy of expenditure per department and business unit by line item
- Analysing bottom performer analysis received from MIS and ensuring PIP process is being implemented and followed
- Requesting of order numbers related to the contact centre
- Requesting and tracking of all POPI sensitive data for data erasure requests and Gambling Board queries to be filtered down to the relevant department managers and deadline tracked
- General assistance in administrative duties for the Contact Centre team
- Assisting with stock control of stationery, uniforms, incentive merchandise
- Daily, weekly, monthly reporting to Senior Operations Manager & Head of Contact Centre’s
- Ordering of new TM items on take on and dealing with Stock
- Assist with planning and implementation of projects within the Contact Centre
- Reporting and analysing attendance rosters and registers to identify trends and patterns
- Identifying trends and patterns within time and attendance reporting.
- Complete time sheets and overtime tracker on a weekly and monthly basis.
- Minute all meetings in the Contact Centre and booking of boardrooms
- Assist in managing the Contact Centre events calendar (Fun days, new innovations, Theme days, Charity drives etc.)
- Ensure disciplinary and training records are filed and kept up to date
- Ensure team member’s transport is organized by sending the trip sheets daily and communicating with the driver.
- Identify team members who have absconded, attempt to contact them and start the desertion process if no contact is established
- Ensure all terminations are actioned on HIS and all leave applications are updated on ESS
- Actively promote the Hollywood values. Live the values and lead as an example to the team.
Other
- Ability to work under pressure and in a fast-paced growing environment.
- Manage data security and accessibility
- Will be required to travel from time to time
- Strong business acumen
What You’ll Bring To The Team:
- Good communication skills (verbal and written).
- Demonstrate exceptional attention to detail.
- Good business acumen and high ethical work standards.
- Must have a strong sense of accountability.
- Excellent problem-solving skills.
- Strong numerical literacy and financial acumen.
Please note that only team members who meet the stipulated minimum requirements will be considered.
19 people have applied for this job. 269 people have viewed this job.
About Hollywoodbets
At Hollywoodbets, we believe that everyone should be treated like a STAR. Whether they are in one of our retail branches or online in the comfort of their own home, all our customers get the larger-than-life Hollywood experience, glitz, glamour and world-class entertainment. But behind the success of every Hollywood Star, is a dedicated and hard-working Team, who strive for success.
Born and bred on the sunny coast of Durban, our brand has expanded beyond our 90 branches to offer state-of-the-art online, telephonic and mobile betting platforms on a global scale.
Our success is driven by our Purple Team who pride themselves on first-class customer service while working together to go beyond the limits, ensuring that we are the bookmaker of choice in South Africa, Mozambique, Kenya, Ireland and the UK.
Being a part of our Team also means being associated with sporting stars like the Hollywoodbets Dolphins, Cell C Sharks as well as Premiere League football club, Brentford FC. Team Members can take pride in being part of a company that has naming rights to the Hollywoodbets Kingsmead cricket stadium, Hollywoodbets Kings Park rugby stadium and racecourses such as Hollywoodbets Greyville, Hollywoodbets Scottsville, Hollywoodbets Kenilworth and Hollywoodbets Durbanville.
More Jobs at Hollywoodbets
Sales Agent (Field) - Prieska Northern Cape (6 Months Fixed Term Contract)
- Northern Cape
- Job Type: Contract
- Posted 02 Jul 2024 | 7 Days left
Sales Agent (Field) - Douglas Northern Cape (6 Months Fixed Term Contract)
- Northern Cape
- Job Type: Contract
- Posted 02 Jul 2024 | 7 Days left
Sales Agent (Field) - Kathu Northern Cape (6 Months Fixed Term Contract)
- Northern Cape
- Job Type: Contract
- Posted 02 Jul 2024 | 7 Days left
Sales Agent (Field) - Kuruman Northern Cape (6 Months Fixed Term Contract)
- Northern Cape
- Job Type: Contract
- Posted 02 Jul 2024 | 7 Days left