Vacancy Details
Employer: Datafin Recruitment
ENVIRONMENT:
A cutting-edge company leading in Cloud Solutions is actively seeking candidates with strong technical expertise and exceptional interpersonal skills for the role of Technical Specialist. The ideal candidates should possess the ability to design technical solutions, troubleshoot technical issues, offer prompt customer feedback, and contribute to the implementation of new solutions, among other responsibilities. In addition to technical proficiency, Technical Specialists are expected to engage directly with customers, both verbally and in writing, necessitating excellent communication skills. A Technical Qualification or its equivalent, or active pursuit of one, is considered beneficial. Essential requirements for this role include a minimum of 6 years of experience in 1st and 2nd Line Support as well as Customer Service.
DUTIES:
- Architect, Design and Deploy solutions.
- Maintain Future Road Map solution upgrades.
- Solution Pricing and Quotes.
- Tender bid response formulation.
- Detailed client systems & solutions training.
- Business process and systems analytics.
- Work with Projects department to ensure project plans for accurate delivery on time and within budget.
- Pilot/POC of solutions sets within customer ring fenced environment.
- Presentations of product and service offerings.
- Demoing of products and service offerings.
- All administration relevant to the job function.
- Adherence to all company policies and procedures.
- Working with various teams to ensure solutions are successfully scoped.
- Install hardware, systems, and software.
- Administer servers and server clusters.
- Manage all system back-up and restore procedures.
- Perform troubleshooting analysis to resolve any infrastructure issues.
- Documents problems and resolution for future reference.
- Monitors system performance and implements performance tuning.
- Network engineer: Install, configure, maintain network services, equipment and devices.
REQUIREMENTS:
Qualifications and Experience:
- Technical Qualification or its equivalent; or in pursuit of one (beneficial)
- Over 6 years in 1st & 2nd Line Support and Customer Service (essential)
- Minimum 5 years in VoIP and IP Telephony technologies like SIP, DNS, RTP, IP-PBX, etc. (essential)
- Proficiency in WAN/LAN/system monitoring tools like Zabbix (essential)
- Solid networking and diagnostic abilities (essential)
- Comprehensive knowledge in:
- Networking
- Linux Administration
- Asterisk, Queuemetrics
- Vicidial
- XCally
- CRM Integrations
- MySQL/MySQL/PostgreSQL
- Grafana
- Cloud Technologies (AWS/Google)
- API comprehension
- Network design and configuration
- Python
- Javascript
- Customer Journey Mapping
- VoIP products
- Troubleshooting
- Drivers licence and own reliable transport essential
ATTRIBUTES:
- Analytical
- Lifelong learner / self-study
- Excellent communication skills
- Team Player
- Consultant
- Coach
- Process Champion
- Customer Champion
- Risk Mitigator
- Knowledge manager
- Relationship builder
- Strategiser
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here https://www.datafin.com/job/technical-specialist-2/
OR e-mail a Word copy of your CV to dani@datafin.com and mention the reference number of the job.
2 people have applied for this job. 95 people have viewed this job.
About Datafin Recruitment
Datafin was established in 1999 due to the need for a specialized IT recruitment solution. We offer a personalized and flexible recruitment service, specializing in providing both client and candidate with the perfect fit. We pride ourselves on the fact that we have established relationships with industry leaders as well as access to some of the most skilled and sought after candidates in the industry. Our database of over 25 000 candidates, cutting edge internal IT systems and extensive PPC marketing has ensured that we at the top of our game and one of SA’s leading recruitment agencies.
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