Vacancy Details
Employer: Datafin Recruitment
ENVIRONMENT:
OUR client, a leading FinTech company, urgently seeks a highly organised individual with a strong aptitude for administration and client service to fill a remote role of a Client Operations Coordinator. You will manage and streamline administrative processes, ensuring efficient workflow, reporting and accurate documentation. Additionally, you will be expected to assist with user installations, basic troubleshooting of installations and solution testing. You will work closely with the Client Operations team to ensure seamless operations and client satisfaction. Applicants will require a suitable Bachelor’s Degree or equivalent work experience – preferably in Information and Technology Services including Support/Troubleshooting & possess solid Excel skills.
DUTIES:
- Ensure project and change control processes are followed.
- Ensure documentation is created and maintained as part of client and support cycles.
- Maintain meeting recordings, artefact register and meeting outputs
- Schedule meetings.
- Meeting minutes.
- Follow up internally and externally.
- Manage knowledgebase.
- Monitor time tracking.
- Manage SharePoint.
- Create tasks on Zoho projects and desk.
- Create reports - Project/Desk/Client specific/usage reports.
- Create quotes, invoices and timesheets.
- Tracking project and desk tasks.
- Maintain user lists.
- User installations.
- Troubleshooting user issues.
- Basic solution testing.
REQUIREMENTS:
- Bachelor’s Degree in appropriate field of study or equivalent work experience.
- Excel knowledge and feels comfortable working in Excel.
- Administrative experience preferred.
- Support/Troubleshooting experience preferred.
Industry experience –
- Information and Technology Services.
- Asset Management and Financial Services experience (distinct advantage).
ATTRIBUTES:
- Client oriented.
- Action oriented, showing initiative.
- Strong admin skills.
- The ability to bring a team together to deliver a common goal.
- Able to build strong networks and relationships, internally and with clients.
- Ability to effectively multi-task and manage conflicting priorities, coupled with good attention to detail.
- Aptitude for providing timely and accurate responses to client inquiries and managing client expectations.
- A passion to learn and extend knowledge outside of the work sphere.
- The ability to self-manage and self-motivate.
- Capable of identifying, embracing and initiating change in an agile and fast-faced environment.
- Execute assignments against deadlines.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here https://www.datafin.com/job/client-operations-coordinator-excel-sharepoint-zoho-remote/ OR e-mail a Word copy of your CV to chantelle@datafin.com and mention the reference number of the job.
2 people have applied for this job. 532 people have viewed this job.
About Datafin Recruitment
Datafin was established in 1999 due to the need for a specialized IT recruitment solution. We offer a personalized and flexible recruitment service, specializing in providing both client and candidate with the perfect fit. We pride ourselves on the fact that we have established relationships with industry leaders as well as access to some of the most skilled and sought after candidates in the industry. Our database of over 25 000 candidates, cutting edge internal IT systems and extensive PPC marketing has ensured that we at the top of our game and one of SA’s leading recruitment agencies.
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