Vacancy Details
Employer: Jordan Human Resources
- Proven experience in IT Service Management (ITSM) dealing with challenging projects and collaborating with stakeholders across products, regions and feature teams.
- Extensive experience with configuring, administering and supporting large enterprise IT Service Management (ITSM) platform and solutions like ServiceNow and BMC Remedy Helix
- Proficient experience and knowledge of Configuration Management Database (CMDB), configuration item data models and relations.
- Detail familiarity of specific IT Infrastructure environments/technologies: IT Platforms – Operations systems (Windows, Linux), Data Centres, Networks, Databases, Web technologies, Cloud technologies (AWS, Azure), storage and middleware
- Ability to conceptualize complex information and perform detail analysis when required
- Capability to develop and improve a governance framework to measure and continually improve data quality and verification processes
- Capable of providing training as a subject matter expert (SME) and provide input on knowledge sharing sessions to key stakeholders
- Comprehensive understanding of enterprise architecture concepts and models
- Extensive experience with DevOps processes and tools.
- Extensive experience with ITIL version 4 principles and processes
- Extensive experience with Release Management, in complex and production critical environments.
- Experience in Agile methodology and tools.
- Knowledge and experience with project management principles and methodologies, related to software development.
- Ability to analyze existing processes and systems and identify areas for improvement and increased operational efficiency.
- Ability to drive and deliver in accordance with deadlines and provide detailed reporting and progress of overall projects/initiatives.
- Strong Document management and reporting capabilities including creation of standard operations procedures in line with AWM
- IT Process Steering & Governance
- IT Operations Frameworks
ADVANTAGEOUS SKILLS REQUIREMENTS:
- Knowledge in designing, configuration and maintaining ITSM service models (ServiceNow CSDM)
- Excellent communications skills at senior engagement levels
- Ability to relate and interact with a variety of stakeholders at different organisational levels
- Strong interpersonal skills, including intercultural understanding
- Able to work under pressure and be resilient in stressful situation
- Must be self-motivated and open to learn independently
- Proactive and be able to provide new ideas for improvement of processes and work methods
- Self-starter
- Learning mindset
- Flexibility to take up different tasks in the team and be a team player
- Willing and able to travel international when required
QUALIFICATIONS / EXPERIENCE NEEDED:
- Fluent English-speaking, including business reading and writing
- Information Technology qualification (degree/diploma)
- ServiceNow certifications (ITSM Fundamentals, CSDM, CMDB)
- ITIL v4 Certification advantageous
- Min 8 years working experience in IT Service Management
- Team-player (working in an international environment and team)
499 people have viewed this job.
About Jordan Human Resources
We’ve been building better teams since 2004 with operating offices in Gauteng and
Cape Town, and since 2019 extended our reach with an active international footprint.
In September 2019, Vinton Holdings (Pty) Ltd acquired and became the proud owner of JorDan Human Resources.
Trusted by globally-recognised companies within the medical locum, perm and temporary markets, our flexible approach and network of legendary individuals continues to create real impact and help solve your business challenges. Fortunately, you don't have to wonder where to hire Phlebotomists, Medical Technologists, Registered Nurses & Enrolled Nurses anymore.
JorDan HR is the premier medical staffing agency for registered health professionals.
Whatever the problem, we’re part of the solution. The goal is to develop customised approaches that fit. Period.
Our size is our strength. We’re small enough to care but big enough to make an impact.
Genuine passion and enthusiasm for what we do, combined with a no bull attitude and a deep understanding of our sectors enable us to respond and adapt swiftly to clients’ needs.
Our group mission is to enhance our candidates’ lives as well as contributing positively to our clients‘ bottom line. Our established international footprint offers dedicated personal service, strong relationship building, ethical business practices, networking and professional search and recruitment, adding value within our chosen specialty industries.
Our home in Africa and our deep roots in the African People Management field gives us the ability to provide Key Insights and Actionable Market Intelligence to leading organizations wishing to enter the African market or expand their reach in Africa.
Compliance at its best. With continuous improvement in compliance and vetting procedures, JorDan HR, together with our independent verification partners, offer you peace of mind that is unmatched by competitors.
We move, connect, hustle, and stay humble.
You should work with us. Period.
More Jobs at Jordan Human Resources
Java EE Engineer - 2848
- Pretoria
- Job Type: Permanent
- Posted 26 Jun 2024 | 63 Days left
Backend Developer (Advanced) 0181
- Pretoria
- Job Type: Permanent
- Posted 26 Jun 2024 | 27 Days left
Fullstack Developer (Entry) 1561
- Pretoria
- Job Type: Permanent
- Posted 26 Jun 2024 | 27 Days left
Java Developer (Expert) 2845
- Pretoria
- Job Type: Permanent
- Posted 24 Jun 2024 | 25 Days left