- Cape Town
- Salary: R7 000.00 - R7 500.00 Per Month
- Job Type: Permanent
- Sectors: Admin Call Centre
- Reference: CPT000111/ZJ
Vacancy Details
Employer: SA Commercial (Pty) Ltd
- Query Handling (Inbound/E-mails/Correspondence)etc
- Responding to a defined range of energy and gas customer queries or inquiries, to deliver appropriate, accepted resolutions for customers
- Liaising with internal/ external parties to resolve customer queries
- Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner
- Provide accurate information to customers
Minimum 2 years BPO UK Contact Centre experience
Minimum 2 years Gas and Energy experience
Grade 12 or equivalent
Credit and Criminal Clear
MS Excel
Able to start immediately
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About SA Commercial (Pty) Ltd
South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."
As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of SA Commercial. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.
In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.
We pride ourselves on working in harmony and at the highest level of support with all our Partners.
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