- Randburg
- Salary: R37 500.00 - R50 000.00 Per Month
- Job Type: Permanent
- Sectors: Accounting Finance Management
- Benefits: To be discussed
- Reference: ED07
Vacancy Details
Employer: Afro Miaki Group PTY(LTD)
Contract Management
- Understand the terms of the contract to ensure that contractual commitments are continually met:
- Agree with the assigned clients the exact scope of service defined in the contract and pertaining costs
- Prepare a contract summary and monitor
- Ensure the scope of services as defined in the contract/SLA are met
- Monitor client agreements to ensure maximum return for all parties
- Conduct Quarterly or BI Annual reviews or as required by the client
- Ensure payment terms are met
- Develop multi layered relationships within the client e.g. Finance, Board, Marketing etc.
- Ensure that all clients’ servicing is conducted in line with the Company's Code of Business Conduct
Strategic & Financial Planning
- Identify various objectives that will assist in maintaining and moving the business relationship forward.
- Set goals and produce creative, measurable and workable plans to achieve them, communicating the plans, key dates and activities to all involved:
- Understand customer vision, corporate culture, financial conditions, relationships and growth expectations
- Analyse customer and industry data to identify strategic issues: procurement, service, information technology, communication and working relationship opportunities
- Be aware of industry changes and analyse their effect on the customer
- Understand potential long term effect of political legislation, economic and market changes and prepare the customer for impact of these changes
- Develop customer strategic business plans focusing on needs/objectives
- Ensure that the customer profitability (revenues) is in line with business expectations
- Take pro-active steps to ensure the payment of the client account falls within the agreed terms.
- Furthermore, the Client Business Manager should work with the Finance team to actively resolve outstanding /reconciliation items
- Analyse and obtain the competitor’s information and business activities
Management Information
- Have knowledge and understanding of client expenditure, trends and travel patterns:
- Set up and advise all specific reporting structure requirements.
- Set up access for client through goTravel
- Agree local and any multi-national client reporting requirements
- Ability to interrogate data, identifying trends and exceptions and impact on the business plan, that can be reported through to the relevant client
- Benchmark and monitor customer travel activities, recommending cost efficiencies where possible
- Ensure/test that any non-standard MI requirement is necessary and ensure client is advised of the cost of any required development work and authority is received before work progresses
Project Management
- Evaluate the needs for specific projects for the customer:
- Understand and evaluate customer opportunities for process improvement and technology solutions
- Develop sales strategy for divisions and Countries not currently trading with us and liaise with respective New Business officer
- Evaluate need for individual projects
- Hotel programme
- Air programme
- Expense management review
- Travel policy
- Car programme
- Process review
Communication Management
- Responsible for account ownership and co-ordination of all client communication
Internal Communication
- Establish and develop strong relationships with all internal personnel associated with portfolio of accounts (operations, finance, Marketing, Yield Management etc)
- Develop and maintain communication processes with all internal departments
- Develop global contact template
- Ensure Customer Operations requirements are communicated to all necessary divisions
External Communication
- Organise, prepare and/or participate in customer events/training seminars where appropriate
- Plan and execute quarterly business review
- Plan annual strategic business review
- Develop and facilitate customer surveys where appropriate
- Ensure clients are registered and make full use of Wings technology and solutions.
- Look for charging opportunities for all products to assist margin as a first base.
- If charging is not feasible, ensure that a “soft value” is communicated.........giving away for no return is not an option!
Candidate Requirements
Qualification
- Grade 12
Experience
- At least 2-3 years’ experience in a customer relations position within the travel and tourism industry, as a preference from a Travel consulting background preferred
- At least 1 year Account management experience
Skills and Knowledge
- Excellent negotiation skills
- Good verbal and written communication skills – externally to clients and internally to customers and stakeholders
- Analytical skills – ability to understand margin drivers
- Cultural awareness – Understand the drivers for both key client contacts and the wider client business and target/sell solutions accordingly
- Fluent in Business English
- Ability to present a convincing case
- Computer literate - Excel, Word, PowerPoint, internal systems
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