- Mpumalanga Remote
- Salary: R25 000.00 - R30 000.00 Per Month
- Job Type: Permanent
- Sectors: IT Technology Internet
- Reference: I.T.USMay24
Vacancy Details
Employer: Redline Recruitment Cc
- Technical Support:
- Provide first-level technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Assist users with login/authentication problems, password resets, and basic software installations.
- Ticket Management:
- Create, update, and escalate support tickets using the help desk ticketing system.
- Document all troubleshooting steps and resolutions accurately and thoroughly.
- Prioritize and manage workload effectively to meet service level agreements (SLAs).
- User Training and Education:
- Educate users on basic IT procedures and best practices to improve self-service capabilities.
- Provide guidance on using standard software applications and operating systems.
- Hardware and Software Setup:
- Assist with the setup, configuration, and deployment of desktops, laptops, printers, and other IT equipment.
- Install, upgrade, and troubleshoot software applications and operating systems.
- Collaboration and Knowledge Sharing:
- Collaborate with Tier 2 support technicians and other IT team members to resolve complex issues.
- Share knowledge and contribute to the development of technical documentation and training materials.
- High school diploma or equivalent; bachelor’s degree in a related field is a plus.
- Basic understanding of computer hardware, software, and networking concepts.
- Strong problem-solving skills and ability to think logically and analytically.
- Excellent communication and interpersonal skills; ability to communicate technical information to non-technical users.
- Customer service-oriented mindset with a desire to help others and provide a positive support experience.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with help desk ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation are beneficial but not required.
Tier 1 IT Help Desk Technician - International Company based in USA- Remote Position in SA
Job Title: Tier 1 IT Help Desk Technician
REMOTE POSITION BASED IN SOUTH AFRICA FOR COMPANY BASED IN USA
HOURS: 14:00- 10:00 PM SAST (South African time)
SALARY: $1500/month USD.
Job Description:
Overview: We are seeking a motivated and customer-focused individual to join our IT team as a Tier 1 Help Desk Technician. In this entry-level position, you will be the first point of contact for internal users seeking technical assistance and support. The ideal candidate will have a passion for technology, excellent communication skills, and a desire to learn and grow in the field of IT support.
Responsibilities:
Qualifications:
Join our dynamic IT team and kick-start your career in technology by providing essential support to our end-users and contributing to the overall success of our organization.
167 people have applied for this job. 2508 people have viewed this job.
Similar Jobs
I.T. Technician Remote position
- Gauteng
- Job Type: Permanent
- Posted 24 May 2024 | 25 Days left
I.T. Technician Remote position
- Western Cape
- Job Type: Permanent
- Posted 24 May 2024 | 25 Days left
I.T. Technician Remote position
- KwaZulu-Natal
- Job Type: Permanent
- Posted 24 May 2024 | 25 Days left
I.T. Technician Remote position
- Free State
- Job Type: Permanent
- Posted 24 May 2024 | 25 Days left
More Jobs at Redline Recruitment Cc
Senior Designer/Design Assistant Needed for Establish Interior Design firm based in Sandton
- Sandton
- Job Type: Permanent
- Posted 26 Jun 2024 | 58 Days left
Head of Design- Design Manager for Interior & Architectural Firm based in Cape Town
- Cape Town
- Job Type: Permanent
- Posted 26 Jun 2024 | 58 Days left
Drawing Office Manager
- Cape Town
- Job Type: Permanent
- Posted 25 Jun 2024 | 57 Days left
Junior Steel Detailers
- Durbanville
- Job Type: Permanent
- Posted 20 Jun 2024 | 52 Days left