We’re looking for…

An Operation Manager to oversee the day-to-day operations of our clients sites, ensuring smooth and efficient functionality.

What’s the role?

You will be responsible for:

• Install, configure, and calibrate hardware components such as cameras, controllers, and access points according to technical specifications and site requirements.
• Conduct thorough testing and quality assurance checks to ensure proper functionality and performance of installed hardware.
• Troubleshoot and diagnose hardware and networking issues, utilizing technical knowledge and diagnostic tools to identify root causes and implement effective solutions.
• Collaborate closely with the operations team to integrate hardware systems with software platforms and ensure seamless functionality.
• Assist in the setup and configuration of networking infrastructure, including routers, switches, and firewalls, to support reliable data transmission and communication.
• Provide technical guidance and support during site upgrades, expansions, and system migrations to minimize disruptions and ensure successful implementation.
• Document technical procedures, configurations, and troubleshooting steps to facilitate knowledge sharing and support continuous improvement initiatives.

Site Operations:

• Oversee the operations team and the day-to-day operations of our sites, ensuring smooth and efficient functionality.
• Prioritize issue resolution, giving precedence to critical and larger sites.
• Drive site performance optimization alongside development and Operations teams

Project Management (Installations) 

• Ensure all projects are completed on schedule or ahead of schedule, meeting quality and budgetary requirements.
• Build and nurture relationships with installers and technicians for potential business expansion and future projects.
• Oversee hardware setup, including cameras, controllers, and related equipment.
• Ensure the overall quality of installations is consistently maintained.
• Manage hardware stock to ensure availability for maintenance and expansion needs.
• Track and maintain inventory records.
• Stay informed about technology advancements and industry trends.
• Develop and implement user training programs to ensure clients, tenants and parking operators are well-versed in utilizing our services.
• Encourage client, tenant and parking operator engagement with our platform, promoting usage, user adoption and satisfaction.
• Promote the company as the preferred access method to clients and operators, attaining ample on-site marketing opportunities and pushing collaborations for on-site activations and advertising to boost usage.
• Proactively present clients, tenants, and operators with the opportunity to explore new features, including tenant and visitor parking, bay booking, marketplace access, parking incentives (vouchers, promotions), and integrations.