Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian?
 
As an IT Service Desk Agent , you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact.

Requirements

-Speak, read and write Italian fluently

Duties:

-Receiving requests on the phone, by chat, by e-mail or requests sent online. 

-Providing level 1 technical support to solve the requests sent from the customers. 

-Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution. 

-Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently. 

Location

-Sandton (hybrid)

To apply kindly send your updated CV and supporting documents to info@jai.co.za