We’re looking for…

An outgoing, eager and motivated young person who can assist with Office and Sales Administration. Ensuring an exceptional customer experience for new and existing customers.

What’s the role?

You will be responsible for:

Office Administration

• Organizing and maintaining records, files, and databases/SharePoint
• Overseeing and supporting all administrative duties in the office and ensure that office is operating smoothly
• Ensuring the office environment is always cleaning and neat
• Organizing the office layout and ordering stationery and equipment
• Responsible for preparing and serving catering and beverages to clients and team members, when required
• Assisting in buying consumables such as cleaning products, groceries and beverages
• Booking travel and accommodation for staff
• Conducting courier arrangements when needed
• Assisting the executive team when necessary

Finance Administration:

• Receiving and capturing high volume sale orders from customers
• Verifying orders by checking the correct information, including customers personal details and payment details
• Amending/changing and maintaining existing orders
• Sending out Invoices to all customers
• Contacting customers by email or phone to answer queries and obtain information
• Communicating feedback from customers internally
• Receiving calls from customers and assist with queries and ETAs on orders
• Building & maintaining relationships with Customers
• Ordering stock for customers
• Communicating order deadline dates for production
• Shipping orders when stock available
• Keeping up to date with production lines when stock is receipted
• Allocating stock to the correct open order
• Communicating with customers re-orders that are ready
• Communicating with customers that owe balance before orders are invoiced
• Assisting with credit notes