Responsibilities:

·       Deliver an excellent customer experience 

·       Provide comprehensive support to customers, addressing all questions related to our product via telephone and email (inbound)

·       Serve as the interface between the customer and various departments

·       Employ consistent troubleshooting techniques to promptly identify and resolve customer issues

·       Document and track customer issues and resolutions

·       Adhere to escalation procedures as necessary

·       Collaborate with team leaders to improve day-to-day customer experiences

·       Undertake miscellaneous duties and responsibilities as defined by management

Requirements:

·       Minimum of 1-2 years customer service experience, preferably in the BPO sector.

·       Excellent communication skills in English & Dutch (written and verbal)

·       Experience in customer service, preferably in a technical environment.

·       Strong attention to detail with an emphasis on customer service.

Salary:  

·       R27 000 CTC per month 

Start date:

·       March 2024

Industry:

·       Telecommunication

Location:

·       Hybrid model, Cape Town 

To apply kindly send your updated CV and copy of ID book to sonia@jai.co.za