- Stellenbosch
- Salary: R25 000.00 - R35 000.00 Per Month (Negotiable)
- Job Type: Permanent
- Sectors: IT
- Benefits: Training
- Reference: 2100639
Vacancy Details
Employer: 360 Smart Networks
Responsibilities
· End-to-end management of support tickets, ensuring accurate and timely information recorded.
· Receive and log all requests and incidents.
· Manage all e-mails, response times, and resolution times according to SLA.
· Ensure quality closure of desktop and related incidents, requests, or projects within SLA.
· Install, configure, and support all Microsoft desktop and server operating systems.
· Install, configure, and support all Microsoft and other application software (desktop and server).
· General hardware troubleshooting (desktop and server).
General troubleshooting on all IT-related equipment.
· Respond to and resolve support calls via remote connection (desktop and server).
· Assist customers telephonically.
· Remote administration of servers and workstations.
· Compile desktop and server configuration documentation for client sites.
· Execute orders and follow-up service and repairs with external suppliers.
· Identify possible risks or problems and escalate them to senior engineers.
Required Skills
- Server Support: 5 to 6 years
- Desktop Infrastructure Support: 5 to 6 years
- Cloud Infrastructure Support: 3 to 4 years
- Support/Projects Experience: 4 to 5 years
Candidate Requirements
· Desktop infrastructure consulting, support, or architecture (Windows 7 up to the latest)
· Server support (Server 2008 up the to latest)
· Cloud infrastructure support
· Solid fundamental understanding of networks (both LAN and WAN)
· Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling, and deleting users
· Remote support delivery tools
· User security and rights management
· Checking and resolution of problems logged in the event logs.
· Server-side software support and upgrades
· DHCP and DNS administration
Experience with the below:
· Azure/AWS architecture experience
· MS Office 365 experience
· DevOps
· Industry certifications
· Understanding Firewall, NAT, and Routing Rules
· Experience with remote support applications and techniques (e.g., VPN, RDP).
· Understanding of Virtualization and cloud-based solutions
· Support Ticketing (ConnectWise desirable)
· Office 365 support - Intermediate
· Highly desirable: Scripting knowledge (PowerShell, Python, C++, VB, etc.)
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