- Boksburg
- Salary: Market Related
- Job Type: Permanent
- Sectors: Admin Construction Logistics
- Benefits: Pension
- Reference: copy-Lpp
Vacancy Details
Employer: Sans Recruitment
Main purpose of the position:
To act as a liaison between the customer, field sales, customer service, production and dispatch teams resolving problems or concerns related to receiving orders, storing, and dispatch of materials
Key responsibilities:
Productivity
a) Interface with customers and sales representatives to handle both pre-sales and post-sales service functions
b) Organize product delivery and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
c) Manage and track customer orders from purchase to final shipping.
d) Maintain documentation to track customer requests and enquiries
e) Collaborate with KAM’s to understand customer requirements, to promote the sale of the full basket of products and to provide efficient sales support
f) Address problems, such as damages, shortages and non-conformance to specifications with relevant departments
g) Comply with laws, regulations and standards of South Africa with regards the disposal of scrap steel
h) Participate in meetings to improve productivity, resolve customer service issues and manage the workload of team
i) Monitor product order shipment to ensure on-time delivery to customers.
j) Alert customers on shipping and flow issues in advance
k) Communicate loading details to the dispatch officer, invoicing & credit team in advance
Customer Satisfaction
a) Ensure all customers receive exceptional service
b) Build and maintain strong relationships with all customers and prospective customers
c) Assist the Customer Service team with resolving customer complaints swiftly
d) Provide outstanding customer service to improve customer satisfaction and strengthen customer relationships.
e) Develop and maintain a positive client relationship by providing routine follow-up customer service calls
f) Document and escalate any customer service issues and/or shipping/receiving errors
g) Develop constructive and cooperative working relationships with those on your team, as well as cross functionally
h) Develop knowledge about each customer’s business model, requirements and trends
Required Skills
- Customer Service: 6 to 7 years
- Logistics: 6 to 7 years
- Internal Sales: 6 to 7 years
Candidate Requirements
- Business-centric
- Fast paced and prompt
- Achievement oriented
- Energetic and Enthusiastic
Requirements
Business Degree or equivalent Diploma
Knowledge on Logistics Coordination
6 years related experience in a manufacturing environment
Skills:
a. Sales Skills
b. Problem solving skills
c. Customer Orientated Approach
d. Planning and Prioritizing of tasks
e. Analysing Data
f. Good Spoken Communication skills
g. Listening and Memory Retention skills
h. Accuracy & Attention to Detail
i. Strong personal organisation and planning skills
j. Ability to work under pressure
m. Analytical skills
n. Interpersonal skills
o. Problem Solving skills
p. Flexibility to work long hours as and when required.
Language requirements: English
Personality profile:
a. Positive
Computer Skills
k. SAP Knowledge
l. MS Office (Advanced Excel)
b. IT software skills preferably any CRM
146 people have applied for this job. 1745 people have viewed this job.
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