THE COMPANY:

A multi-national organization who excels at providing outsourced customer contact services including concern resolution, technical support, sales and marketing support, and business process management.

RESPONSABILITIES:

• Acquisition of the specific and required information for performing the job that the Employer provides him/her with. 
• Receiving requests on the phone, by chat, by e-mail or requests sent online. 
• Providing level 1 technical support to solve the requests sent from the customers. 
• Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution. 
• Follows the progress of all aspects: appropriate documentation and processing of the ticketing operation. 
• Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently. 
• Observes the working procedures and depending on the complexity of the request, forwards or guides the customer to its helpdesk or to the level 2 technical support agents. 
• Assimilates and applies knowledge regarding the quality standards of the project. 

REQUIREMENTS:

• Speak, read and write Deutsche/German fluently
• Good interpersonal skills
• Computer literate

INDUSTRY: 

• IT

LOCATION: 

• Woodmead, Sandton 

WORKING HOURS: 

• Monday -Friday 40 hours per week, no weekend work, strictly office bound

SALARY:

• R 20 000 – R23 000 Gross
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BENEFITS:

• Medical aid
• Retirement Annuity 

To apply kindly send your updated CV and copy of SA ID book to sonia@jai.co.za